A network operation center monitors the telecommunication network for alarms or certain conditions that may require special attention in order to avoid impact on network performance. They monitor power failures, communication line alarms and performance issues that may affect networks. NOCs are capable of analyzing problems, performing troubleshooting, communicating with site technicians and tracking problems until they are resolved.
Our technical teams are in place to keep a watchful eye over all monitored endpoints, and to ensure 24x7x365 uptime,maintains an in-house NOC, outsources to a third-party provider, or deploys a hybrid solution somewhere in the middle, the NOC’s primary functions and responsibilities remain the same.
NOC techs are constantly researching anomalous activities, making adjustments, and they can marshal resources – some that would only be used periodically in a standalone managed services setting – to respond to emergency situations. Additional NOC capabilities include: